My wife had occasion yesterday to call Dell Computer and was connected to “Roy”, a pleasant chap with a noticeable Indian accent. A polite query confirmed that she was indeed speaking to a Dell call center representative in India. I’m sure you’ve experienced the same thing with increasing regularity.

I’ve often wondered how it is that India is able to provide call center services at such a competitively low cost. They have to be cutting corners somewhere, right?

So when my cousin Mike sent the following series of photos taken in India, it all became crystal clear…